Frequently Asked Questions
Questions?
Below you will find an overview of frequently asked questions. Is your question not listed? Do not hesitate and email us at info@mauthneralm.com
The house
The Chalet is a detached house. Comfort and luxury are at a high level. The house stands on a large plot of 1.000 m2. The garden is entirely available to you.
Livingroom
The living room is approximately 45 m2 and has a wood stove and large windows with a view of the slopes. You can walk straight into the large garden from the living room.
Bathrooms
The house has 2 bathrooms, 1 with a bath (ground floor). Both bathrooms have a spacious walk-in shower. There are 2 toilet areas.
Bedrooms
All four bedrooms are on the first floor. The two bedrooms at the front are adjacent to the balcony. There are 2 bedrooms with a bunk bed (90cm x 200cm) and a een separate single box spring bed (90 cm x 200cm). The other 2 bedrooms have 2 box spring beds (180 cm x 200cm) that can which can be separated, creating 2 single beds.
Kitchen
There is a luxury kitchen with a Miele combination microwave, dishwasher and fridge/freezer. There is a Nespresso coffee machine, along with a kettle.
Storage
There is a separate (heated) room for the washing machine and dryer (free to use). You can also store your ski equipment here in winter.
Garden
The house has a large private garden situated on the south, where you can relax and children can play safely.
The house has a spacious carport for 2 cars. A 3rd car can be parked in front of the carport.
It is mandatory to order bed linen. The bed linen package is ready for you in the house.
You must bring your own kitchen linen. This is not present in the house.
There is a BBQ available.
Unfortunately, pets are not allowed
It is not allowed to smoke in the house
We understand this can happen to anyone. If something has broken, we kindly ask you to report this to the caretaker immediately
If something does nog work, you can contact the caretaker. If necessary, he will come by to help.
Wifi is available in the house and the garden.
The house has both a washing machine and dryer.
We ask you to separate the garbage into plastic, paper, glass and residual waste. You will receive a garbage bag on arrival for the residual waste. The caretaker will inform you how to separate the other garbage. If you stay longer than 1 week, you can discuss with the caretaker when he will collect the waste in the meantime.
The booking
Luxury Chalet Mauthner Alm is a popular holiday home because of the luxury, comfort and beautiful surroundings. We aim to send you a confirmation within 24 hours of your booking. If you have not heard anything after 2 working days, please contact us at info@mauthneralm.com
When you receive the confirmation, it will also contain the payment conditions. We ask you to pay the first 35% of the total amount whitin 1 week after receipt of the confirmation, The balance must be paid eight weeks before arrival.
If you have paid, you can assume that it has arrived in good order. You will not receive a confirmation of this. If we find that payment has not been made on time, we will automatically contact you.
This is possible, check the general terms an conditions.
Mail us at info@mauthneralm.com or contact us on +31 6 25 24 565 59. We would be happy to let you know what the options are.
If you wish, we will give you an option for 3 days without any obligation. If we do not hear anything, the option will automatically expire. If you let us know that the option has been approved, you will receive the booking confirmation.
The chalet can accommodate up to 10 people.
Accommodation costs are included, as are the use of the washing machine and dryer. The price includes the mandatory costs of bed linen and cleaning costs. A security deposit will be charged. This will be refunded no later than 14 days after departure.
- Electricity consumption includes 20 kWh oer day. For average usage, this is more than sufficient. Any additional consumption will be charged at € 0,50,- per extra kWh (will be deducted from the deposit).
The cost of the environmental contribution is € 25.10 per week (or per stay if the stay is shorter than one week). The costs will be deducted from the deposit afterwards. The costs of the environmental contribution will be charged in all cases.
- Tourist tax: € 2,70- p.p.p.n. This will be deducted from the deposit.
The main booker must be at least 25 years old. If the accompanying guest are mainly under 25 years of age, the reservation request will be assessed individually.
Arrival and departure
You can check in from 16:00. In the summer period (01-07 – 01-09) you can check in from 17:00.
You will receive a pin code for the front door a few days before arrival. You can use this to check in at any time during the specified period
Check-out must take place before 10:00 hour. In the summer season (01/07 – 01/09) you have to check out before 09:00.
In high season the changeover days are on Saturday. Outside the high season it is possible to arrive or leave on other days. Outside the high season it is also possible to book a long weekend or midweek. Do you want to book for a week (or longer) outside of the high season but arrive on a different day and/or leave on a Saturday? That is also possible.
The cleaning is arranged by us. No additional cleaning costs will be charged if it appears after the final inspection that the chalet has been left in a orderly state.
We ask you to remove the sheets from the beds and put them together with the used towels in the hall.
We ask you to separate the garbage into plastic, paper, glass and residual garbage. You can leave the residual garbage in the appropriate garbage bag (s) on departure. You can put the garbage bags in the carport. Make sure that you do not leave smoldering ashes (wood stove) in the garbage bags because of the risk of fire! For the other waste, the caretaker will inform you how to dispose of it.
Surroundings
Depending on the season, there are different activities to do. In winter there are many opportunities for skiing and snowboarding for beginners and advanced skiers. In addition, other snow related activities are possible.
In the summer there are many options for hiking, cycling, climbing, rafting or swimming. Feel free to ask about all the options. We are happy to tell you more. Do you want to know more now? Mail to info@mauthneralm.com
You can rent bicycles at Alpencamp in Kötschach.
There are three supermarkets within 3 minuten. For example, there are a Spar and Bila in the immediate vicinity.
You will find a riding school about 10 minutes away. You can ride a horse or pony. Would you rather take a trip? That is also possible. You can ask for more information via info@mauthneralm.com or via the caretaker.
Do you want to go out with a llama for a few hours, 1 or more days? That is possible. About 10 minutes away you will find a farm where they keep llamas. Ask for more information via info@mauthneralm.com or via the caretaker.
You can do many activities in Kötschach-Mauthen. Take a look at the Rafting Carnica site for more information.
You can hit a ball at the Golf Course of Nassfeld (20 minute drive) or in Berg im Drautal (30 minuts drive).
Just a few minutes’ walk from the Luxury Chalet is Aquarena. A large swimming pool with both indoor and outdoor pools. There is also a sauna.
For the current opening times you can check the site of the swimming pool: Aquarena. In 2024, the swimming pool will be closed during the following period: April 18 – May 13 and from September 21 – October 26.
For winter sports enthusiasts, Kötschach-Mauthen is an ideal environment. You will find a small family ski area literally next door. And close to, about 20 minutes, the top ski area Nassfeld. A free ski bus connects the areas perfectly.
Carinthia has many hours of sunshine due to its southern location. Summers are often pleasantly warm, with lots of sunshine. The temperature of the water in the PresseggerSee can reach 28 degrees, so you can go here for a refreshing dip. Summer continues for a long time in Carinthia, so the temperatures are still pleasant in autumn; the Indian Summer. Winters are often cold, which usually provides good snow and lots of sun every year.
Discover the chalet
Do you want to spend your holiday in a detached chalet with all amenities? Then book your next holiday quickly!